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NFR initiatives improvement in passenger amenities

Maligaon, August 22 (MExN): Northeast Frontier Railway (NFR) has taken various initiatives aiming towards improvements in various parameters of passenger amenities inside train coaches.

PJ Sharma, Chief Public Relations Officer in a press release stated the initiatives were targeted at providing the passenger a better ambience apart from providing a feel good feeling while making train journey.

As part of the initiatives, interiors of coaches were being fitted with aesthetically designed fitting, panelling, and improved toilets. All these improvements were being done as per guidelines provided by the Railway Board, it added.

As part of the initiatives, the NFR has already provided dustbins in the lavatories of all AC & Non AC coaches maintained by the zone.

Dustbins will also be provided near doorways in a phased manner. Stainless steel mugs with anti-theft chain have been provided in the lavatories of all AC & Non AC coaches.

It may be mentioned here that, passengers often face problem while using lavatories due to theft of mugs.
100% of all AC coaches and western style toilets of all Non AC coaches have also been provided with “Health Faucets” for reducing the stinking smell in lavatories, the release added.

Coach Mitra under OBHS (On Board House Keeping Service) has been provided in all the 62 pairs of mail/express trains run by this railway. The service was functional in about 975 pairs of trains of Indian Railways.

OBHS service is provided to facilitate un-scheduled cleaning of coaches by just sending SMS during the run of train itself apart from scheduled cleaning of the coaches twice a day.

Any passenger can send sms CLEAN<space><PNR no> to 58888 for availing the service of Coach Mitra while undertaking train journey.

With an aim to provide clean/washed laundry items to passengers during train journey, NFR has 3 departmental mechanized laundries in operation in different locations: Dibrugarh, Guwahati and New Jalpaiguri.

The release added that for the assistance of the visually impaired passengers, signage superimposed with Braille scripts are being provided in all coaches.

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