Morung Express News
Mokokchung | May 28
State Bank of India, Regional Business Office, Mokokchung conducted a “Mega Customer Meet” here today at Longkumer Kilem with the objective of reaching out to its customers and garnering customer feedback and suggestions. The meet also projected to sensitize the customers about SBI’s new app called YONO, an integrated digital banking platform which enables users to access a variety of financial and other services. The main speaker of the event was H Hangsing, AGM, SBI RBO, Mokokchung who also made the opening remarks to the “open house and collection of feedback and suggestions from customers.” H Hangsing encouraged the customers to make use of the digital platforms offered by SBI and expressed hope that the younger generation would easily adapt to “ease of doing things” through the new app. He also encouraged the customers to offer honest feedback and assured that the customers’ concerns and grievances will be attended to.
SBI Chairman, Rajnish Kumar and Managing Director, Arjit Basu also delivered short speeches through video conferencing. Area Manager, Jorhat and Mokokchung, SBI Life Team also highlighted various life insurance schemes offered by SBI. Customer and Services Manager, Subrata Bhattacharjee presented the features of the new app YONO. About 70 customers of SBI from various segments attended the meet today. Some of the main concerns and grievances shared by the customers at the meet included the lack of cash at the ATMs, recurrent link failure, need for organizing financial literacy and awareness camps, need for separate counter for business community, request for recruitment of more locals, eradication of “dalal” or middlemen and a suggestion for opening an evening branch. Multiple suggestions were also made by the customers to improve on the “arrogant attitude” of the bank’s staffs while dealing with customers.
