Mon, July 19 (MExN): Consumer awareness programme was organised by Department of Legal Metrology and Consumer Protection, Mon at Chen Paan Aboi with Y. Rilise Sangtam, Asst Controller LM & CP, Mon on July 19.
Y. Relise Sangtam as a resource person said that, one who purchases goods or services for his/her use is a consumer. The user of such goods or services with the permission of the buyer is also a consumer. Therefore, everyone is a consumer in one way or the other. He said that consumer protection Act was enacted in 1986 with the objective of providing better protection of consumer’s interest. He stated that the consumer has rights provided under the Act that the consumer has Right to safety. Consumer should be protected against the product that hampers their safety, against any product which is hazardous to their health- mental, physical or many of the other factors. The consumer has the right to inform. The consumer also has the right to choose the products and make a decision by themselves.
If the consumer is dissatisfied with the product, purchased then they have all the right to give a complaint against it which must be addressed in an appropriate time.
Sangtam also said that the aggrieved consumer can approach any of the forum or Commission accordingly: District forum – if the goods or services and compensation asked for does not exceed Rs.20,000,000, State Commission:- if the goods or services and compensation asked for is more than Rs.20,000,000 but less than one crore. National Commission: if the goods or services and compensation asked for is more than one crore. The complaint must be filed on time.
Sangtam also encouraged the people to form Voluntary Consumer Organisation (VCO) at Aboi for better and easy promoting of the consumer protecting activities. He said that all of us being consumer have suffered from some sort of grievances or the others. Earlier he brief on the Department of Legal Metrology and Consumer Protection. The Department has undertaken several measures and programmes for promoting the welfare of consumers and protecting their rights, under the Act of three tier system of District Forum, and State Commission and National Commission has been set up for providing effective redressal to consumers with complaint about defective goods or deficient services.
EAC Aboi, Lithrila Sangtam extended gratitude to the Department of Legal Metrology and Consumer Protection, Mon for conducting such programme at Aboi for the first time and educated the consumer rights to the people. She called upon the people to know the Rights of the Consumer as a citizen and urged the people to cooperate with the Department.
Konyak Union Aboi Vice President, Head DB Aboi, Head GB Aboi, ATSU also spoke at the programme which was chaired by Er. Nganyei Konyak, Inspector LMCP, Mon.
