DIMAPUR, SEPTEMBER 6 (MExN): The Nagaland Voluntary Consumers’ Organisation (NVCO) on Thursday highlighted a number of complaints received from consumers on exploitation of their rights by service providers.
In the first, the NVCO said it received numerous complaints received of courier firms refusing to deliver letters/parcels to their clients even after they have paid for home delivery.
Press and media cell, NVCO in a press release said various courier firms have not been performing their duty of delivering goods to their clients’ address on the pretext of shortage of man power and instead calling up over phone to come and collect their goods from the counter. Condemning the actions of the people running such courier firms, the NVCO has cautioned the service providers to put their acts together.
The NVCO also informed that they have been receiving complaints from consumers of receiving less quantity of meat than they actually paid for at a butcher shop located at Lower Chandmari junction/taxi stand, Kohima. NVCO president who went to investigate the complaints personally reported that the butchers were tricking customers by manipulating the weighing scale and also mixing rotten meat with fresh ones. It has condemned the actions of the butchers for tricking customers with unethical business techniques.
The NVCO also received a complaint that a Notice Inviting Tender (NIT) was invited by the Director of Postal Services, Nagaland Division, Kohima for hiring office premises building on lease/rent and to which the complainant’s building was selected but thereafter no communication was made despite the lapse of considerable time.
The complainant had written several letters to the Postal department to which the Director of Postal, Nagaland Division, Kohima vide letter dated 02.05.2017 wrote to the complainant expressing his regret for the inability to finalise the shifting of office to the complainant’s building despite the lapse of 10 (ten) months.
Since the complainant was made to keep the building unoccupied incurring huge financial loss on the rent she could have collected if the building had been rented out to others, the NVCO said this amounts to violation of consumer rights as per the provision of the Consumer Protection Act, 1986.
The NVCO also noted that the present office building of Postal department, Kohima is not fit to remain standing and therefore a danger to offices nearby as it can collapse anytime as per the ‘findings from expert.’
