Eversince the inception of BSNL as a PSU in 2000, the Govt. and the Indian public in general have reposed their faith in the potential and capacity of your parent organisation to fulfill one of the basic requirements of this country. However, like all other PSU’S in India, complacency seems to have gradually crept into the very ranks of your management. This one of the many reasons why the changing role of the central govt. as a facilitator bas a1ready adopted the difficult path of disinvestment in all the PSU’s. Ironically the kind of opposition that you all have given to this novel move glaringly reflects 1.he point that you do not want to even admit your own fault. Personally, I feel privatization in the service sector would establish a quality and more responsive relationship between the service provider and the consumers. which is already visible in many of the private sector undertakings.
This is in view of the current problem in Zunheboto. In addition to the horrible mobile phone network, the land line telephone service has fallen silent for more than a month. If at all, there has been a major technical snag, then the local BSNL office could have at least informed the town public, through the district IPR department, instead of keeping everybody in the dark.
The BSNL objective of achieving the maximum tele-density in the country by 2010 would be a far fetched thing, if it does not consolidate on the network coverage already established. If the BSNL can begin this consolidation from the many small town of Nagaland, in particular Zunheboto, problems and misunderstandings between your organisation and the Naga public, will gradually subside.
Relo Sema, Zunheboto
